Thank you for choosing CAMPPEAK LLC! We are committed to providing high-quality tents and outdoor gear, and we value your shopping experience. If you are not completely satisfied with your purchase, please refer to the following refund and return policy to understand how we handle return and exchange requests.

  1. Return Policy
    Return Conditions: You may request a return within 30 days of receiving your order. Returned items must be unused, unwashed, and in their original packaging, including all tags and accessories.
    Defective Items: If an item is defective, damaged, or incorrect, we will provide a full refund or replacement. Please contact us within 30 days of receiving the item so we can process your request.
  2. Refund Process
    Requesting a Return: Please contact our customer support team via email at support@camppeak.shop. Provide your order number and the reason for the return.
    Obtaining Return Authorization: Our customer service team will review your return request and provide you with a return authorization code and further return instructions.
    Packaging and Shipping: Please package the item securely, using an envelope or box to prevent damage. Ensure that the return authorization code is included in the package so we can process your return smoothly.
  3. Return Address
    Please return the item to the following address: 1661 11TH ST APT B, OAKLAND, CA 94607
  4. Processing Time
    Refund Processing: Once we receive the returned item and confirm its condition, the refund will be processed within 5-7 business days. The refund will be issued to your original payment method and may take additional time to reflect in your bank or payment provider account.
    Exchange Processing: For exchange requests, once processed successfully, we will ship the replacement item to you, with the same shipping time as a new order.
  5. Shipping Costs
    Return Shipping Costs: Unless the return is due to a defective or incorrect item, return shipping costs are generally the responsibility of the customer.
    Exchange Shipping Costs: If you request an exchange for an item, the associated shipping costs will be your responsibility.

Thank you for choosing CAMPPEAK LLC! We look forward to continuing to provide you with quality products and services!