Welcome to the CAMPPEAK LLC Frequently Asked Questions page! We hope to provide you with answers to some common questions you may encounter during your shopping experience, helping you better understand our products and services. If you cannot find the information you need here, please feel free to contact us.

  1. How do I place an order?
    You can browse products on our website, select the tent or outdoor equipment you want, click “Add to Cart” or “Buy Now,” and follow the instructions to complete the checkout process. You will need to provide valid payment information and a shipping address.
  2. What payment methods are accepted?
    We accept various payment methods, including credit cards, debit cards, and some major third-party payment platforms. Please ensure you enter the correct payment information to complete the transaction successfully.
  3. How is my order processed?
    Once your order is completed and payment is confirmed, we will begin processing your order. We will send you order confirmation and tracking information via email so you can track your order status.
  4. What is your refund policy?
    All purchases made through CAMPPEAK LLC are final sales. For specific refund policies, please refer to our return policy. Please visit our return policy page for details on eligibility and procedures for refunds.
  5. What are the shipping and delivery costs?
    Shipping costs are calculated based on your shipping address, the weight, and the volume of the purchased items. You can view detailed shipping costs during checkout. Specific delivery times depend on your location and the shipping method you choose.
  6. What if I receive a defective item?
    If you receive a damaged, missing, or incorrect item, please contact our customer support team as soon to resolve the issue. Please notify us within 30 days of receiving the item so we can assist you and arrange for appropriate action.
  7. Can I change or cancel my order?
    To change or cancel your order, please contact customer support as soon as possible. We will assist you with changes or cancellations before the order is shipped. We cannot process this request after the order has been shipped.
  8. How can I contact customer support?
    If you have any questions or need further assistance, please contact us through the following methods:
    Email: support@camppeak.shop
    Phone: (341) 241-7170
  9. Where can I check my order status?
    You can check your order status by logging into your account and viewing the “My Orders” section. If you haven’t created an account, you can check your order status using the tracking link in the order confirmation email you received.
  10. What is the website’s privacy policy?
    We highly value your privacy and the security of your personal information. For detailed information on how we collect, use, and protect your information, please refer to our Privacy Policy page.

Thank you for visiting CAMPPEAK LLC! If you have any other questions about your purchase, shipping, or anything else, please feel free to contact us. We are happy to assist you.